These Terms & Conditions govern your use of this website and the purchase of goods from HEP Supplies Limited. By accessing, browsing, or placing an order through this website, you agree to comply with and be bound by these terms. If you do not agree with any part of these Terms & Conditions, you should not use this website.
HEP Supplies Limited operates as a supplier of plumbing, heating, electrical, and bathroom products for both trade professionals and general customers. We strive to ensure that all information provided on this website is accurate, complete, and up to date; however, we do not guarantee that all content is free from errors or omissions.
We offer a wide range of products intended for domestic and commercial use. All products displayed on this website are subject to availability and may be withdrawn or changed at any time without prior notice. While we make every effort to display product specifications, images, and descriptions accurately, variations may occur, and we cannot guarantee exact matches in all cases.
We reserve the right to limit quantities, discontinue products, or make changes to product pricing, descriptions, and availability at our discretion.
When you place an order through our website, it constitutes an offer to purchase goods subject to these Terms & Conditions. All orders are subject to acceptance, and we reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability.
Once an order has been placed, you will typically receive an order confirmation. This confirmation does not signify acceptance of your order; it is only an acknowledgment that we have received it. A contract is formed only when your order has been processed and dispatched.
All prices displayed on the website are in GBP (£) unless otherwise stated. Prices are subject to change at any time without prior notice. While we aim to ensure accuracy, errors in pricing may occur, and we reserve the right to correct such errors and cancel or refuse affected orders.
Payment must be made in full before any goods are dispatched. We accept various payment methods as indicated at checkout. By submitting payment details, you confirm that you are authorized to use the chosen payment method.
Delivery times provided are estimates and are not guaranteed. While we aim to dispatch and deliver goods within the stated timeframes, delays may occur due to factors beyond our control, including courier delays, supply chain disruptions, or unforeseen circumstances.
Risk in the goods passes to you upon delivery. It is your responsibility to inspect the goods upon receipt and notify us of any issues within a reasonable time frame.
We aim to ensure customer satisfaction; however, if you are not satisfied with your purchase, you may request a return within a specified period from the date of delivery. Returned items must be unused, in their original condition, and include all original packaging.
We reserve the right to refuse returns that do not meet these conditions. Refunds will be processed after inspection of the returned goods and may take several business days to complete.
Certain items may not be eligible for return, including but not limited to special order items, custom products, and goods that have been used or installed.
Some products may be covered by manufacturer warranties. Any such warranties are provided by the manufacturer and are subject to their specific terms and conditions. We do not provide additional warranties beyond those offered by the manufacturer unless explicitly stated.
To the fullest extent permitted by law, HEP Supplies Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, loss of profits, loss of business, or any other financial loss.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
All content on this website, including text, images, graphics, logos, and design elements, is the property of HEP Supplies Limited or its licensors. This content is protected by intellectual property laws and may not be copied, reproduced, distributed, or used without prior written permission.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically to stay informed of any changes. Continued use of the website following any updates constitutes acceptance of those changes.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms & Conditions constitute the entire agreement between you and HEP Supplies Limited regarding the use of this website and supersede any prior agreements or understandings.
