Privacy Policy

This Privacy Policy explains how HEP Supplies Limited collects, uses, stores, and protects your personal data when you visit or make a purchase from this website. We are committed to ensuring that your privacy is protected and that your personal information is handled in a safe and responsible manner in accordance with applicable data protection laws, including UK GDPR.

Information We Collect

We may collect and process different types of personal data depending on how you interact with our website.

Personal Information

• Name and contact details provided when placing an order or submitting a form
• Information you provide when communicating with us

Technical Data

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Website usage data, including pages visited and time spent on the site

Transaction Data

• Details about orders and purchases
• Payment-related information processed securely through third-party providers

How We Use Your Information

We use your personal data for a variety of purposes to ensure that we can provide our services effectively and improve your experience.

• To process and manage orders, including delivery and payment handling
• To communicate with you regarding your orders or inquiries
• To provide customer support and respond to requests
• To improve our website, products, and services through analysis and feedback
• To detect and prevent fraud or misuse of our services
• To send marketing communications where you have provided consent

Legal Basis for Processing

We process your personal data based on lawful grounds, including:

• Performance of a contract when fulfilling orders or providing services
• Compliance with legal obligations
• Legitimate interests in operating and improving our business
• Your consent for marketing communications and optional data collection

Data Sharing

We may share your personal data with trusted third parties where necessary to operate our business and deliver services effectively.

• Delivery and logistics providers to fulfill orders
• Payment processors to securely handle transactions
• IT service providers and website hosting partners
• Professional advisors where required for legal or regulatory purposes

We ensure that any third parties we work with respect the security of your data and process it in accordance with applicable laws. We do not sell or rent your personal information to third parties.

Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer required, it will be securely deleted or anonymized.

Your Rights

You have certain rights under data protection laws regarding your personal data.

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data where applicable
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent

Requests relating to your rights will be handled in accordance with applicable laws.

Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. Cookies help us understand how visitors interact with the site so we can optimize performance and usability.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. While we take reasonable steps to protect your data, no system can be completely secure, and we cannot guarantee absolute security.

Third-Party Links

This website may contain links to external websites operated by third parties. We are not responsible for the content or privacy practices of these websites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page, and continued use of the website indicates your acceptance of those changes.

General

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. This policy applies solely to information collected through this website and not to any offline interactions.